Concierge provides a full range of merchant services support services for its customers and sales agents. These support services include:
- Customer Support Center
- Technical Support
- Sales Support
Customer Support Center
From processing new merchant applications to maintaining existing merchant accounts, the Customer Support Center is available 24/7, 365 days a year. We are happy to answer both the simple questions and the complex ones. Our goal is to always resolve them both in one call. In addition, we can provide online reporting for your merchant account so you can see accurate details about your transactions, fees and deposits anytime you wish.
Technical issues can be the most frustrating ones to deal with. Our technical support team is available 24/7, 365 data a year. They are trained extensively and focus on solving problems using as little technical jargon as possible.
Supporting our sales agents is equally as important as supporting our customers. We provide telephone support, access to our online sales portal that includes a document library, key sales tools, and access to reporting 24/7.